Trainexa LTD

This Privacy Policy outlines how Trainexa LTD collects, uses, stores, and protects your personal information in line with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We collect information when you interact with our website, learning platforms, or communicate with us directly. This includes:

• Name, email address, job title, and organization
• Login credentials (encrypted)
• Course progress, assessment results, and user preferences
• Technical data (IP address, browser type, access times)
• Communication records (emails, chat messages, support tickets)

2. Lawful Basis for Processing

We process your data based on the following lawful grounds:

• Performance of a contract (e.g., course access)
• Legal obligations (e.g., compliance tracking)
• Legitimate interests (e.g., service improvement)
• Consent (e.g., newsletters or feedback surveys)

3. How We Use Your Data

We use your information to:

• Deliver and manage access to training content
• Support user engagement and provide performance insights
• Maintain platform security and integrity
• Customize your learning journey
• Comply with legal and regulatory obligations

4. Data Sharing and Disclosure

We do not sell or rent your personal data. Limited data may be shared with:

• Learning management system providers
• Analytics and hosting partners
• Regulatory or legal authorities, if required

All third parties are contractually bound to comply with data protection standards.

5. Data Retention

We retain data for the duration of your engagement and for up to 7 years afterward to comply with legal, contractual, and audit obligations.

6. Your Rights

You have the right to:

• Access your personal data
• Rectify inaccuracies
• Request deletion (where legally applicable)
• Restrict or object to processing
• Data portability

To exercise your rights, email contact@trainexa.com.

7. Security Measures

We implement technical and organizational controls including encryption, access restrictions, and regular audits to safeguard your data.

8. International Transfers

If data is transferred outside the UK, we ensure that adequate safeguards (e.g., SCCs) are in place in accordance with the UK GDPR.

9. Contact Us

For queries or complaints regarding data privacy, contact our Data Protection Officer at contact@trainexaltd.com.